Professional information. Handled with care.

We collect information you choose to share with us, including your name, email address, phone number, organisation, partnership details, production details, technical rider links, uploaded rider or proposal files, website issue reports and messages sent through our website or communication channels.

We may also collect basic website usage information such as pages visited, device type, browser type, referral source and technical context submitted with a website issue report to help us understand and improve the website.

We use submitted information to respond to enquiries, explore potential partnerships, prepare quotations, understand production requirements, coordinate backline support and maintain records related to active or previous requests.

Website analytics may be used to improve content, navigation, search and the overall experience of The Backline Company website.

Technical riders, links, files and production information shared with us are treated as operational information for the purpose of reviewing and supporting your requirement.

Please avoid uploading confidential material unless it is required for the production enquiry.

A website issue report may include the page address, device and browser context, your description, an optional screenshot and an optional email address for follow-up.

Please avoid including personal, confidential or production-sensitive information in screenshots. Website issue reports are handled separately from production enquiries and commercial conversion reporting.

We do not sell personal information. We may share relevant details with trusted service providers, technical partners or crew members only when needed to review, plan or support your production requirement.

We may disclose information if required by law, regulation or valid legal process.

We retain enquiry and production information for as long as reasonably required for business, operational, legal and record-keeping purposes.

If you would like us to review, update or delete information you have shared, contact us using the details below.

For privacy-related questions, write to hello@thebacklinecompany.com.